Arranging & Administration

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These units are designed for administration staff, funeral arrangers and receptionists – specifically those who will receive clients, take basic information and undertake the organisation and administration involved in arranging a funeral. Individual modules may be taken.

COURSE REQUIREMENTS

Our Health & Safety and Foundation modules must be completed or in progress before these units are studied.

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Available Dates

10 Feb 202609:00 - 11:00
Virtual, Via Zoom
17 Mar 202609:00 - 12:30
Virtual, Via Zoom
14 Apr 202609:00 - 11:00
Virtual, Via Zoom
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UNIT: AD1

AD1: Taking Funeral Instructions from a client

Level 3 - 6 Credits

Learn to guide bereaved families through the funeral arrangement process. This module covers effective client interviews, understanding the key elements of a funeral service and accommodating additional requests. You will also gain practical knowledge, such as creating itemised estimates with transparency and professionalism.

CURRICULUM
Learning Outcome 1: Be able to interview clients and obtain the necessary information to arrange a funeral
Learning Outcome 2: Know additional services that may be required by a bereaved family
Learning Outcome 3: Be able to arrange a burial and a cremation
Learning Outcome 4: Be able to provide client with itemised estimate and final invoice
Practical Tasks Statement
UNIT: AD2

AD2: Understanding UK Death Registration, HM Coroner/Procurator Fiscal and Repatriations

Level 3 - 6 Credits

Discover how to guide clients through the legal and administrative processes following a death. Our AD2 module covers death registration, statutory documentation required for burial and cremation, and the procedures for repatriating a body both to and from the UK. Students will also gain insight into the role of the Coroner and other officials.

CURRICULUM
Learning Outcome 1: Be able to assist clients regarding registration of a death
Learning Outcome 2: Be able to use the statutory certificates and documents required for burial and cremation
Learning Outcome 3: Know procedures for repatriating a body from the United Kingdom (UK)
Learning Outcome 4: Know procedure for repatriating a body to the United Kingdom (UK)
Learning Outcome 5: Know procedure for transporting a body between the home countries of the United Kingdom (UK)
Learning Outcome 6: Understand the role of HM Coroner, Procurator Fiscal and the Coroner’s Officer or Coroner’s Liaison Officer
Learning Outcome 7: Know reasons for postmortems, inquests and investigations
Practical Tasks Statement
UNIT: AD3

AD3: Understanding United Kingdom Burial and Cremation Law

Level 3 - 3 Credits

Gain expert knowledge of the essential documentation, procedures and legal requirements for both burial and cremation. This course equips you with the confidence to navigate complex regulations, ensuring every service is carried out with professionalism, precision and care.

CURRICULUM
Learning Outcome 1: Understand the documentation, procedures and legal requirements for a burial to take place and a client’s entitlement to grave space
Learning Outcome 2: Understand the correct documents and certificates required by a burial authority in a range of circumstances
Learning Outcome 3: Understand the documentation, procedures and legal requirements for a cremation to take place
Learning Outcome 4: Know about interment or scattering of cremated remains
Practical Tasks Statement
UNIT: AD4

AD4: Financial Arrangements and Funeral Planning

Level 2 - 6 Credits

Develop the skills to guide clients through financial support options, funeral planning and payment processes with confidence. This course provides essential knowledge on legal requirements, funeral plans and their impact, ensuring a seamless experience for both businesses and families.

CURRICULUM
Learning Outcome 1: Know how to advise a client on how to apply for an appropriate benefit
Learning Outcome 2: Understand how all types of payments including charitable donations are processed by their own company
Learning Outcome 3: Understand the value of funeral planning to both the business and the consumer
Learning Outcome 4: Understand the legal requirements associated with the selling of funeral plans
Learning Outcome 5: Understand how a funeral plan affects the arrangements and administration of a funeral at the time of need
Practical Tasks Statement
UNIT: AD5

AD5: Understanding Bereavement and Funeral Director Involvement in the Community

Level 2 - 3 Credits

Enhance your understanding of bereavement and the vital role funeral directors play in supporting both families and the wider community. This course covers grief, bereavement services and the importance of self-care for those working in the profession.

CURRICULUM
Learning Outcome 1: Understand the physical and emotional effects of bereavement and grief
Learning Outcome 2: Understand the services and support provided by bereavement support organisations
Learning Outcome 3: Understand the need for support for those working in the funeral profession
Learning Outcome 4: Understand the role of the funeral director in community events
Practical Tasks Statement
UNIT: AD6

AD6: Understanding Customer Focus and Digital Services in a Funeral Services Setting

Level 2 - 3 Credits

Discover the importance of customer focus and digital innovation in the funeral profession. This course covers best practices for client care, handling complaints, industry regulations, and how digital services are shaping the future of funeral businesses.

CURRICULUM
Learning Outcome 1: Understand the importance of customer focus in a funeral business
Learning Outcome 2: Understand the role of a trade association and use of a code of practice
Learning Outcome 3: Understand how to deal with complaints
Learning Outcome 4: Understand the importance of digital services to the funeral industry
Practical Tasks Statement
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