Health & Safety Programme
TARGET LEARNER GROUP. All staff employed in Funeral work and should ideally be a first step in Funeral service Training. ENTRY REQUIREMENTS. There are no educational requirements for units 1/HS1 or 2/HS2.
Module HS1: Health and safety legislation and manual handling. Level 2 NVQ 3 Credits
· show an understanding of the legal requirements of health and safety legislation in the workplace.
· show an understanding of the basic principles of the COSHH legislation in a workplace.
· Identify risks within the workplace.
· show an understanding of the fire safety procedures in a workplace.
· Show an understanding of the manual handling regulations and to demonstrate safe lifting and handling techniques.
· be able to undertake safe lifting and handling techniques.
Module HS2: Safety and infection control for funeral staff. Level 1 NVQ 1 Credit
· understand first-aid provision in the workplace.
· know how to report accidents in the workplace.
· know how to handle clinical waste.
· Cross infection and handling infectious remains.
· Use of PPE.
Foundation Funeral Practitioner Programme
TARGET LEARNER GROUP. All staff employed in Funeral work. ENTRY REQUIREMENTS. There are no educational requirements for units G1 or G2.
Module G1: Foundation Level 1 NVQ 1 Credit
· First Calls.
· Basic understanding of Registering a death in the UK.
· Basic understanding of the Coroner & Procurator Fiscal procedures.
· Basic understanding of Doctors cremation certificates.
· Basic understanding of Medical review process in Scotland.
· Measuring human remains.
· Relaying information.
· Standards of dress.
Module G2: Foundation. Level 1 NVQ 1 Credit
· Prepare viewing facility.
· Conduct chapel visits.
· Handle & record personal effects.
· Supporting bereaved people.
Funeral Operative Programme
ENTRY REQUIREMENTS. Foundation and Health & safety modules must be completed or in progress before these units are studied. TARGET LEARNER GROUP. These units have been designed for those members of staff who are providing the manual skills in a funeral business, Operatives, Technicians, Drivers, and Pallbearers. Individual modules may be taken.
Funeral Operative 1 Module OP1. Level 2 NVQ 6 Credits
· Pall bearing.
· funeral procedures.
· care of floral tributes.
Funeral Operative 2
Level 2 NVQ 3 Credits
· Coffin & Casket fitting.
· Coffin & Casket lining.
· Preparing nameplates (sometmes called breastplates)
· Using safe working practice.
· Preparing containers for cremated remains.
Funeral Operative 3
Level 2 NVQ 6 Credits
· Knowledge of Vehicle maintenance.
· Knowledge of road worthiness.
· Vehicle valeting.
· Good housekeeping & safety measures.
· Knowledge of good driver & road user skills.
· Chauffeur skills and supporting bereaved passengers.
· Responsibilities of Hearse & Limousine drivers.
Procedures following collisions. & vehicle breakdown
Funeral Operative 4
Level 2 NVQ 6 Credits
· Pre- funeral checks.
· Placing coffin into hearse.
· Checking, listing, and placing floral tributes.
· Taking instructions from Funeral Director.
· Working as part of a team.
· Applying appropriate safe manual handling principles.
· Graveside procedures.
The Funeral Administrator Programme
ENTRY REQUIREMENTS. Foundation and Health & safety modules must be completed or in progress before these units are studied. TARGET LEARNER GROUP These units are designed for the Administration Staff, Funeral Arrangers, and Receptionists. Those who will receive clients and, at the very least take some basic information and undertake the organisation and administration involved in arranging a funeral. Individual modules may be taken.
Funeral Administrator 1
Module AD1 Level 2 NVQ 6 Credits
· Know the elements that go to make up a funeral service.
· Be able to take instructions from a family.
· Give information & advice to a client.
· Accurately record instructions.
· Have knowledge of additional services which may be required by a client.
· Arrange a burial.
· Arrange a cremation.
· Understand the need for price transparency.
· Prepare itemised estimate and invoice.
Funeral Administrator 2
Module AD2 (AD7 Scotland) Level 3 NVQ 6 Credits
· Have knowledge of and understand the Registration procedure in the UK.
· Have knowledge of and understand the Doctors certificates required for a funeral
· Have knowledge of and understand the Medical review process in Scotland.
· Have knowledge of and understand the procedures for importing and exporting human remains.
· Have knowledge of and understand the documentation required for a death which has occurred outside of the UK.
· Have knowledge of and understand the role of HM Coroner and the Coroner’s (Liaison) Officer and Procurator Fiscal in Scotland.
· Have knowledge of and understand the reasons for post-mortem examinations and inquests.
Funeral Administrator 3
Module AD3 (AD8 Scotland) Level 3 NVQ 3 Credits
· Environmental issues relating to Burial & Cremation.
· Parishioner’s Rights and Grave deeds and lair holders.
· Burial grounds, graves, lairs, and permitted memorials.
· Burials at sea.
· Required documentation for burials and cremations.
· Have knowledge of and understand the cremation process.
· Be able to arrange an interment or scattering of cremated remains.
Funeral Administrator 4
Module AD4 Level 2 NVQ 6 Credits
· Understand the range of government benefits relating to bereavement.
· Receive and handle all types of payments made to the company.
· Charitable donations.
· Confirmation of funeral arrangements.
· Service sheets.
· Death announcements and obituaries.
· Receive and record floral tributes.
Funeral Administrator 5
Module AD5 Level 2 NVQ 3 Credits
· Understand the physical and emotional effects of grief.
· Understand the needs of the bereaved and give support.
· Understand the need for support to self and colleagues.
· Understand the concept of funeral planning.
· The value of pre-planning to the consumer.
· The value of pre-planning to the business.
· Be aware of the legal obligations of funeral planning companies.
· Be able to arrange a funeral plan.
Funeral Administrator 6
Module AD6 Level 2 NVQ 3 Credits
· The role of trade associations in the funeral profession.
· Understand the key elements and obligations of a code of practice.
· Be aware of the values of arbitration, conciliation, redress, and the consumer’s rights.
· Dealing with complaints.
· The funeral director in modern society.
Arranging Infant and Child Funerals Module
ENTRY REQUIREMENTS: There are no entry qualifications making it available to all.
TARGET LEARNER GROUP: This course is suitable for any member of staff, either operative, administrator, new entrant or 'old hand' who may be involved with a child or infant’s funeral.
This course is a 'stand-alone' course and does not form part of the Cert. FP. Programme.
Module I&CF Level 3 NVQ 6 Credits
· Terminology relating to gestational period.
· Regulations and legislation relevant to the circumstances of the death.
· Understand the registration process and documentation specifically relevant to the death of a child.
· Be able to advise parents on how their child is cared for whilst in your care.
· Understand possible negative effects of a shared or contract funeral.
· Understand how children grieve.
· Be able to provide parents with information regarding the choice between burial and cremation.
· Explain the financial choices.
· Know how to complete all documentation required for the funeral arrangements of a child.
· Explain the current legal definition of cremated remains/ashes for the benefit of parental understanding.
· Correct terminology for the period of gestation or age of a foetus or infant, Statutory requirements, Local crematorium and cemetery procedures and cremation processes, Support bereaved parents, other family members and siblings.
· Describe ways in which crematoria may change the cremation process to retrieve infant ashes.
· Know about burial sites and permitted memorials.
· Know how to arrange or oversee a funeral for a child or infant in accordance with the wishes of the parents.
· Understand the reasons for the outcomes of the Bonomy enquiry (conducted by the Scottish Government) into infant cremations in 2013/2014.
The Funeral Director Programme. Level 4 NVQ
ENTRY REQUIREMENTS: Certificate in Funeral Practice or relevant occupational qualification.
TARGET LEARNER GROUP: This course is suitable for any member of staff wishing to continue education and training following completion of Certificate in Funeral Practice modules or other occupational qualification. Ideal for those who are at a senior level in a business, business owners, or next generation in a family business.
This programme is more academic than our other courses, although there is still a practical element.
Students will be expected to engage in research and self-directed learning for much of the programme.
Individual modules may be taken but all four modules are required to achieve the Diploma in Funeral Directing award.
Understanding the Function and Responsibilities of the Modern Funeral Director Level 4 NVQ 6 Credits
· Understand the function, responsibilities and attributes associated with the role of the modern Funeral Director.
· Be able to conduct both burial and cremation funerals.
· Be able to evaluate the funeral process.
· Be able to respond appropriately to non-traditional funerals, unusual requests, and unexpected occurrences during the funeral process.
· Understand the differing approaches to funerals which enable rite of passage and the requirements of people with different faith and beliefs.
· Understand the legal and social importance of Equality and Diversity to the funeral profession.
· Understand the impact of changing trends to funerals and the funeral profession.
· Understand the legal and procedural requirements relating to body donation and the disposal of body parts.
· Understand the impact of pandemic to the funeral sector.
· Understand the legal and procedural requirements relating to the exhumation of a body or cremated ashes.
· Understand the required conditions for care after death.
· Be able to wash, dress and prepare a body for viewing.
· Understand the necessity for removal of hazardous implants.
· Understand the embalming process and the importance of acquiring informed consent.
· Understand the procedures, techniques, and necessity for post-mortem examinations, digital autopsy, and scanning.
Leading, Managing and Motivating People Level 4 NVQ 3 Credits
· Understand the characteristics of an effective leader.
· Understand the need for effective organisational and staff management.
· Understand the benefits to an organisation of developing the skills and competencies of its workforce.
· Understand the role of performance management and reward in the organisation.
Delivering Customer Service Excellence in the Funeral Sector Level 4 NVQ 2 Credits
· Understand the importance & benefits to an organisation of providing excellent customer service.
· Understand the key features of the ‘Customer Service Triangle’.
· Understand and address issues of concern to stakeholders.
· Dealing with complaints & conflict