Understanding First Contact and Measuring Procedures

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UNIT: F1

Level 1 NVQ - 1 Credit

Understand first contact procedures in the funeral industry, including registering a death, coroner and procurator fiscal processes, and medical certification requirements. It also covers measuring human remains, professional communication, confidentiality and appropriate dress standards.

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CURRICULUM
Learning Outcome 1: Be able to take the initial information which leads to the arrangement of a funeral
Learning Outcome 2: Be able to advise clients about the certification and documentation following a death
Learning Outcome 3: Be able to take and record accurate measurements of coffins and the bodies of persons in the company’s care
Learning Outcome 4: Identify reasons for high standards of dress, appearance and behaviour in the funeral profession and the need for confidentiality
Learning Outcome 5: Be able to communicate effectively with colleagues and clients
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