AD6: Understanding Customer Focus and Digital Services in a Funeral Services Setting

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Discover the importance of customer focus and digital innovation in the funeral profession. This course covers best practices for client care, handling complaints, industry regulations, and how digital services are shaping the future of funeral businesses.

COURSE REQUIREMENTS

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Available Dates

13 May 202615:00 - 16:30
Glasgow
5 May 202611:00 - 12:30
Virtual, Via Zoom
17 Mar 202609:00 - 12:30
Virtual, Via Zoom
24 Mar 202611:00 - 12:30
Virtual, Via Zoom
BUY NOW | £148.50
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CURRICULUM
Learning Outcome 1: Understand the importance of customer focus in a funeral business
Learning Outcome 2: Understand the role of a trade association and use of a code of practice
Learning Outcome 3: Understand how to deal with complaints
Learning Outcome 4: Understand the importance of digital services to the funeral industry
Practical Tasks Statement
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Please note that registrations, logins and purchasing online are temporarily unavailable.

Please contact Sharon Welford on
0330 441 7381 or
sharon.welford@ifdcollege.org
to register as a student

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