Understanding Customer Focus and Digital Services in a Funeral Services Setting

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UNIT: AD6

Level 2 NVQ - 3 Credits

Discover the importance of customer focus and digital innovation in the funeral profession. This course covers best practices for client care, handling complaints, industry regulations, and how digital services are shaping the future of funeral businesses.

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CURRICULUM
Learning Outcome 1: Understand the importance of customer focus in a funeral business
Learning Outcome 2: Understand the role of a trade association and use of a code of practice
Learning Outcome 3: Understand own company’s procedure for dealing with complaints
Learning Outcome 4: Understand the importance of digital services to the funeral industry
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