Taking Funeral Instructions from a client

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UNIT: AD1

Level 3 NVQ - 6 Credits

Learn to guide bereaved families through the funeral arrangement process. This module covers effective client interviews, understanding the key elements of a funeral service and accommodating additional requests. You will also gain practical knowledge, such as creating itemised estimates with transparency and professionalism.

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CURRICULUM
Learning Outcome 1: Be able to interview clients and obtain the necessary information to arrange a funeral
Learning Outcome 2: Know additional services that may be required by a bereaved family
Learning Outcome 3: Be able to arrange a burial and a cremation
Learning Outcome 4: Be able to provide client with itemised estimate and final invoice
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