FD4: Delivering Customer Service Excellence in the Funeral Sector

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This module focuses on delivering exceptional customer service within the funeral sector. Learn how to address concerns with stakeholders, manage complaints effectively, and apply the ‘Customer Service Triangle’ to create a compassionate and professional experience for every client.

COURSE REQUIREMENTS

Students can study the modules in whichever order they choose, but each module must be completed within one year of starting. Students can complete one module before booking onto the next or they may wish to study all or some of the modules at the same time.

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Available Dates

30 Apr 202609:00 - 10:30
Virtual, Via Zoom
BUY NOW | £400.00
For Business
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CURRICULUM
Learning Outcome 1: Understand the importance and benefits to an organisation of providing excellent customer service
Learning Outcome 2: Understand the key features of the ‘Customer Service Triangle’
Learning Outcome 3: Understand and address issues of concern to stakeholders