FD4: Delivering Customer Service Excellence in the Funeral Sector – Apr 30, 2026

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This module focuses on delivering exceptional customer service within the funeral sector. Learn how to address concerns with stakeholders, manage complaints effectively, and apply the ‘Customer Service Triangle’ to create a compassionate and professional experience for every client. Learning outcomes: Understand the importance and benefits to an organisation of providing excellent customer service. Understand the key […]

COURSE REQUIREMENTS

Students can study the modules in whichever order they choose, but each module must be completed within one year of starting. Students can complete one module before booking onto the next or they may wish to study all or some of the modules at the same time.

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Available Dates

30 Apr 202609:00 - 10:30
Virtual, Via Zoom
BUY NOW | £400.00
For Business
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CURRICULUM
Learning Outcome 1: Understand the importance and benefits to an organisation of providing excellent customer service
Learning Outcome 2: Understand the key features of the ‘Customer Service Triangle’
Learning Outcome 3: Understand and address issues of concern to stakeholders
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Please note that registrations, logins and purchasing online are temporarily unavailable.

Please contact Sharon Welford on
0330 441 7381 or
sharon.welford@ifdcollege.org
to register as a student

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