Delivering Customer Service Excellence in the Funeral Sector

This module focuses on delivering exceptional customer service within the funeral sector. Learn how to address concerns with stakeholders, manage complaints effectively, and apply the ‘Customer Service Triangle’ to create a compassionate and professional experience for every client.

CURRICULUM
Module: HS1
Qualification: Level 2 NVQ - 3 Credits
Requirements: these are the requirements, so you must have completed these courses first....
Intended Audience: Anyone can do this course
Learning Outcome 1: Understand Health and Safety Legislation and Manual Handling Theory relating to own workplace/company premises
Learning Outcome 2: Know principles of the Control of Substances Hazardous to Health (COSHH) legislation in relation to own place of work/company premises
Learning Outcome 3: Know fire drill procedures in own place of work
Learning Outcome 4: Know manual handling regulations
Learning Outcome 5: Be able to demonstrate safe lifting and handling techniques
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